Benin will host the 1st edition of the Africa BPO Forum in November
From 14 to 16 November 2023, the organisers and partners of the Africa BPO Forum (En-Contact, Vipp-Interstis, Manifone, Diabolocom) will bring together BPO and outsourced customer experience specialists based in Africa as well as African executives and managers who wish to learn about key topics: hospitality, BPO in customer service, IT and back-office.
Since 2000 and the first installation of Teleperformance in Tunisia (then Webhelp in Morocco), Africa has established itself as an essential hub for the production of IT, BPO and customer service services: 80% of the largest European groups outsource part of their commercial front and back office there, such as Uber, Orange, Free, Veepee, Engie, La Redoute, Lagardère, C Discount, Assu 2000, AXA, Microsoft etc.
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None of those who have tasted Africa have abandoned it!
Community animation, content moderation, photo clipping, updating of product sheets or multilingual customer relations and subscriber services are all provided, leaving no doubt as to the quality of the service and the excellent quality/price ratio. And of course, telemarketing. The ability to find and train high-level teams in IT, web or application development and customer service is one of the continent's key assets.
Samsung, Carglass, Lagardère Médias and Veepee communicate with their customers and subscribers from sub-Saharan Africa. After the Maghreb, considered as a nearshore destination, the far-shore is made up of a series of countries that have believed in the BPO sector: Cameroon, Senegal, the Ivory Coast, Mauritius and Ghana. Among these, Benin, the Latin quarter of Africa, is one of the most dynamic: Samsung recently decided to provide part of its French-speaking customer service there. Vipp-Interstis, the African lion, has made it its second largest IT and BPO hub on the continent and works there for Carglass and telco operators.
CRM, BPO, Hospitality: Welcome to the beginners
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On 14 November, the organiser of the first forum created in France on customer experience (Expérience Client The French Forum), Manuel Jacquinet, will open the first edition of this forum at the Novotel in Cotonou, dedicated to two audiences: African companies and their executives, who wish to learn about the subjects of hospitality, customer service, and technologies used in BPO and CRM: "the day of 14 November will be reserved for them, during Master Classes given by the best specialists in the field, some of whom have come from Europe.
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From 15 to 16 November, two days will be devoted to Master Classes, to business meetings between brands and installed service providers.
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Two site visits and moments of discovery and relaxation will allow newcomers to discover Benin, the IT sites and the school for developers created on site by Vipp-Interstis.
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To register and find out how to visit, register and pay, visit the Africa BPO Forum website.
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Organiser: Malpaso-RCM.
Sponsors:
Bakari Fofana, customer relations director of Canal+ Overseas, will talk about his journey and his achievements on the African continent.
Two journalists will be present on site.
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From November 15 to 16, a two-day visit to Vipp-Interstis, will allow you to discover the nature and quality of BPO and customer service operations carried out in Africa, in several languages. No service provider will be authorized to access the Vipp-Interstis site without having been registered with the Forum.
Two site visits and moments of discovery and relaxation will allownewcomers to discover Benin, the IT sites and the developer school created there by Vipp-Interstis.
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Wednesday 6 December 2023 in Paris: a half-day of studies, followed by a dinner, will bring together the participants of the Africa BPO Forum.
To register and find out the terms of visit, registration, prices:
Organizer: Malpaso-RCM.
Sponsors: